In an interview to e-estonia.com, Deputy Director General of the Estonian Tax and Customs Board (ETCB) Triin Raaper said that the old e-Tax/e-Customs consisted of more than 200 different services and applications. “They were built at different times, and with different technological capabilities,” she explained. “It means that the old IT-structure had uneven capacity and user experience design. The no-legacy policy enabled us to build an IT-architecture from scratch. All IT-processes were reassessed, receiving new meaningful user experience design.”
According to Triin Raaper, the new self-service system offers improved clarity and is more modern, giving users an easy overview of their tax and customs affairs. “Our main objective was user-friendliness,” she emphasizes. “Customers now have a convenient, direct channel of communication with the agency, and can customise their desktop including links, as well as easily use services on smart devices. We also added multilanguage support, that will allow companies to use the system more conveniently – also in English.”
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